Description
The Practice Operations Audit is a practical self-assessment tool designed to help allied health practices, medical practices, NDIS providers and other professional service businesses identify operational inefficiencies and revenue leakage. Using a structured 12-point audit, the tool examines key practice management processes including cancellations and no-shows, invoicing, gap fee collection, Medicare and health fund claiming, NDIS billing, debtor management, report writing, administrative efficiency, fee reviews and software subscriptions.
The audit enables practice leaders to score each area, estimate the monthly cost of operational gaps, and prioritise the actions that will deliver the greatest financial and operational impact. Built around common problem areas that often go unnoticed in day-to-day operations, it helps practices strengthen billing systems, improve cash flow, reduce revenue leakage and make better use of clinical and administrative resources.
Ideal for practice owners, practice managers, service managers and clinicians, the resource provides a straightforward framework for assessing operational performance, assigning responsibility for improvements and developing an action plan to address the highest-priority issues.
